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CIO Solutions Gallery Showcase


Dates: September 5-6, 2018
Location: Blackwell Hotel and Pfhal Hall


"How Real Leaders Think About The Future"

It is impossible to halt the pace of progress.  However, with the pace of global technology disruption accelerating, it is disturbing to note the parallel speed at which we think about and adopt these new advancements remains far less.  Why is that?  After all, focusing on the future is a good thing,…right?.  It can raise people's hopes and dispel their anxieties about the future’s possibilities.

Perhaps our future-related anxieties do not come from thinking about it, but instead from wanting to control it.  In a previous slower paced world, we had less “future” to worry about, and competitive urgencies were not as great.  Not anymore, for today how our leaders, their followers and their organizations think about the future really matters.  The degree of our adaptive anticipation of it matters, too.

The noted futurist, Alvin Toffler, once said, “The illiterate of the future will not be the person who cannot read.  It will be the person who does not know how to learn.”

The future will belong to those that prepare for it, and thus your organization’s destiny is a matter of choice, not chance.  Planning is bringing the future into the present, so that we have the chance to begin doing something about it now.

In this annual showcase session we will more closely examine some of the leading influencers that will shape how our respective futures play out, as well as how we need to take advantage of them,…now! 

The CIO Solutions Gallery series is an ongoing nationally acclaimed forum where senior IT leaders and their business peers come together in a comfortable setting to share their experiences and insights, as well as collectively and collaboratively attack common issues. Uniquely organized around peer learning, this provocative program has received high praise among participating CIOs and other senior executives in the technology and/or operations leadership community. It helps to build an improved and creative personal network of peers and executives devoted to sharing best practices, renewing their skills on an ongoing basis, and raising the level of technical literacy and effectiveness within their organizations.

There is no cost to invited senior leaders. Sponsoring opportunities are available for invited technology product and service providers, allowing them to also be fully engaged in these important discussions.


Opening Dinner -

"How Real Leaders Prepare For The Future”

Date: September 5, 2018
Location: Blackwell Hotel Ballroom

Coach Bobby Knight once said, “The will to succeed is important, but what’s more important is the will to prepare”.  Success (or failure) does just not suddenly show up one day. Each is the outcome of some pre-determining process and mindset, which is directly influenced by the choices you make.  Each step is the preparation for the next.

Thinking about the future begins with understanding the context of where you are now, then defining where you want to be instead, and then mapping the conceptual path to get there.  It also necessitates appropriately packing for the trip.  Do you know what you will need and how you will apply it?  Do you have the skills, knowledge and resources needed to apply, and if not, where can you get them and how will you then fold them into those future-focused efforts?   This is the essence of preparation.

In this opening working dinner of our annual showcase one acclaimed global leader will share how he approaches the future planning process, and then will help the group explore how each of our companies directly compares to that model.


5:00pm            Registration and Welcoming Reception

6:10pm            Welcoming Remarks

Speaker:          Mr. Bob Mick
                         Director; Professional Programs
                         The Ohio State University College of Engineering

6:15pm            Opening Remarks and Context Setting

Speaker:           Mr. Thornton A. May
                          Internationally Known IT Futurist
                          Host For The Session

6:30pm             Evening Keynote Address

                         "Preparing For That Future Journey”

Speaker:           Mr. Mike Guggemos
                          Global Chief Information Office

7:15pm             Working Dinner

Each table of participants will discuss an assigned issue emanating from the keynote discussion, then deriving a consensus of next steps that the table feels are appropriate, which will then be shared with the room.   

8:30pm             Report Backs/Adjourn

“How Real Leaders Respond To An Unexpected Future”

Date: September 6, 2018
Location: Pfahl Hall, room 140

Many organizations seem to be having a real problem trying to just keep up with the pace of global technology disruption,…let alone get ahead of it.  Well, you all better pedal faster.   

There are many targets to consider here.  Some of the recurring biggest ones include finding innovative approaches to our expanding digital presence, learning how to manage information as a true corporate asset, better understanding the growing issues associated with risk and cybersecurity, and developing and retaining (not simply hiring) your next generation of talent related to all the above.  Yes, indeed,…pedal faster, as you can rest assured that the world is simply not going to wait on you.  

The best organizations are now responding aggressively to all of these leadership challenges.  They are thinking about them, they planning for them, and they acting on them.  But you cannot always plan for every eventuality; however, you still have to respond. 

So where do you and your organization stand here?  In today’s session we will explore numerous examples where such high-stakes unexpected turns are playing out.



7:00am             Breakfast Available   

8:00am             Welcome and Initial Remarks   

Speaker:           Mr. Bob Mick
                          Director; Professional Programs
                          The Ohio State University College of Engineering

8:10am             Opening Address -
                          “Dialing In To A Moving Target”

We are transiting a moment of massive uncertainty.  Thus, we spend lots of time and energy making predictions, sometimes with questionable support, as we try to cope,.  On top of that, the growing complexities of issues and trends in our expanding world compounds that angst.  As a result, we constantly end up asking ourselves, “What is the right problem to be working on today?”  If the answer is not what they were working on yesterday, so be it; we have to adjust and move on.

Speaker:          Mr. Thornton A. May
                         Internationally Known IT Futurist
                         Host For The Session

9:00am            Morning Keynote -
                        "AI’s Unintended Consequences?"

Ready or not, artificial intelligence (AI) is infiltrating the enterprise, and top CIOs are now wondering if AI and machine learning (ML) will provide a real step change in problem solving and competitive advantage.  Good question.  While many business leaders are generally on board with the potential benefits; some also argue that they are currently getting snowed and wasting a lot of money as the empirical evidence is not there yet.

Speaker:          Mr. Stephan Chase
                         Chase Intel
                         Former VP of Customer Insight and Analytics
                         Marriott International

10:00am          Break

10:15am          "Survival Needs To Be A Team Sport"

Cybersecurity poses a unique risk situation in that an extreme amount of reputational and economic damage can be waged against an enterprise via a relatively small amount of resources.  This is a national threat; yet, our current administration is currently pulling back from an overarching role, leaving it up to businesses to increasingly carry this flag themselves.  How in turn can our businesses better learn from each other and leverage their efforts on a more coordinated scale? 

Speaker:           Mr. Dennis Devlin
                          CISO Emeritus
                          Faculty; Institute for Applied Network Security
                          Distinguished Fellow; Ponemon Institute

11:00am            "Considering Your Most Valuable Resource"

Each employee is a team member who contributes to the success of the company, and the company contributes to their success as well.  Yet companies often wonder, “How much time/effort should we put into an employee that could leave the company to work for a competitor?”   However, the obvious flip side is what happens if a company doesn't put in enough development and the employee ends up staying, which could hurt the company?  In looking at the future of IT, where do you find the balance?"

Speaker:           Mr. Ron Hayman
                          Chief Cloud Officer & COO
                          AVANT Communications
                          Former Director of IT Operations; CareerBuilder

11:45am           Lunch Break

1:00pm             Afternoon Keynote - 
                        "The Wisdom Of Crowds In An Analytics World”

Preparing for the future involves you actually shaping it, or unfortunately someone else will do that for you.  Participant or spectator,…you choose.  In our future knowledge-based world, “shaping” is improved by bringing organizations together into a world-class, multidisciplinary group of enterprises, consumers, faculty and students to educate and exchange ideas and best practices on how to proactively apply analytical methods for enhancing business and organizational performance.                         

Speaker:           Mr. Glenn Wegryn
                          Executive Director; Center for Business Analytics
                          University of Cincinnati

2:00pm             "Is Customer Service Is The New Marketing?”

Enterprises need to remember that for today’s digitally sophisticated user, the voice of the customer is hugely relevant throughout the customer experience journey; not just at the beginning (i.e., attraction and sales) or at the end (i.e., service and retention),…two areas that are often organizationally disconnected anyway.  That important middle ground of assuring complete operational transparency is now a vital component of any digital strategy that relates to sustaining the customer relationship.  Are you responding to this?  Learn how top companies already are.

Speaker:           Ms. Wendy Lea

2:45pm             Break

3:00pm            “Planning Session On Expanding
                          The Program’s Digital Footprint”

Moderators:      Mr. Nick Glimsdahl
                          Director; Enablement

                          Mr. Thornton A. May
                           Internationally Known IT Futurist and
                           Host for the Session

3:30pm             Summary Session and Wrap-Up

Speaker:           Mr. Thornton A. May
                          Internationally Known IT Futurist and
                          Host for the Session

4:00pm             Adjourn